Frequently Asked Questions

Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to BM Pure (B+M Consulting PTE LTD).

These Terms & Conditions govern your access to and use of our website, mobile applications, and services (collectively, the “Services”).

By accessing or placing an order, you agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under the laws of Singapore.

3. Products & Availability

• All products are subject to availability.

• We reserve the right to limit quantities or discontinue products at any time.

• As many products are fresh or chilled, weights and appearance may vary.

4. Pricing & Payment

• Prices are displayed in Singapore Dollars (SGD).

• We reserve the right to change prices at any time without prior notice.

• Full payment must be received before delivery or collection.

Accepted payment methods include credit card, PayNow, and other payment gateways listed at checkout.

5. Orders

• An order confirmation email does not constitute acceptance; we reserve the right to cancel orders due to:

• stock unavailability

• pricing errors

• suspected fraud

If payment has been made, a refund or credit will be issued.

6. Delivery

• Delivery times are estimates and not guaranteed.

• Risk in products passes to you upon delivery.

• You must ensure someone is available to receive perishable goods.

We are not liable for spoilage if delivery instructions are inaccurate or unattended.

7. Returns & Refunds

Due to the nature of fresh food products:

• Returns are not accepted unless items are defective or incorrect.

• Claims must be made within same day of delivery with photo evidence.

• Approved refunds may be issued as store credit or original payment method.

8. Food Safety Disclaimer

While we take all reasonable precautions in sourcing and handling products, customers are responsible for:

• proper storage

• proper cooking and handling

We are not liable for illness arising from improper handling after delivery.

9. Intellectual Property

All website content, including logos, text, images, and designs, are owned by or licensed to us and may not be reproduced without permission.

10. Limitation of Liability

To the fullest extent permitted under Singapore law:

We shall not be liable for any indirect, incidental, or consequential losses, including loss of profits, arising from the use of our Services.

Our total liability shall not exceed the amount paid for the relevant order.

11. Indemnity

You agree to indemnify and hold us harmless from any claims arising from:

• breach of these Terms

• misuse of our Services

• violation of any law

12. Privacy

Your personal data will be handled in accordance with our Privacy Policy and the Singapore Personal Data Protection Act (PDPA).

13. Termination

We may suspend or terminate your access to our Services if you breach these Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore, and any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

15. Changes to Terms

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the revised Terms.

Privacy Policy

1. Introduction

This Privacy Policy describes how [Your Company Name / BM Pure] (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or make a purchase.

2. Personal Information We Collect

Device Information

When you visit our website, we may automatically collect certain information, including:

• IP address

• browser type

• time zone

• cookies and usage data

This information helps us improve site performance and security.

Order Information

When you place an order, we may collect:

• name

• billing and shipping address

• email address

• phone number

• payment information

3. How We Use Your Information

We use your personal information to:

• process and fulfil orders

• arrange delivery

• communicate with you

• detect fraud or security risks

• improve our website and services

• send marketing communications (only with consent)

4. Sharing Your Information

We may share your information with trusted third parties, including:

• payment processors

• logistics providers

• website platforms (e.g., Shopify)

• analytics providers (e.g., Google Analytics)

We may also disclose information if required by law or to protect our legal rights.

5. Cookies

Our website uses cookies to enhance user experience and analyze traffic.
You may disable cookies in your browser settings, but some features may not function properly.

6. Data Retention

We retain your order information for our business records unless you request deletion, subject to legal obligations.

7. Your Rights

Under applicable data protection laws (including the Singapore PDPA), you may:

• request access to your personal data

• request correction or deletion

• withdraw consent for marketing communications

8. Security

We implement reasonable safeguards to protect your personal data.
However, no online transmission is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised date.

Cancellation Policy

Orders may be cancelled within 24 hours of purchase, provided the request is made before 8:00 a.m. on the day prior to the scheduled delivery date.

Once the order has entered the final preparation stage (from 8:00 a.m. on the day before delivery onwards), cancellations will no longer be accepted, even if the request is within 24 hours of placing the order.

BM Pure reserves the right to decline cancellation requests for orders that have already been processed, prepared, or dispatched.

Refund Method

If a cancellation is approved, the refund will be issued in the form of store credit, which can be used for future purchases on our website.

Refund Policy

1. General Policy

Due to the perishable nature of our products, all sales are final and non-returnable unless the item is defective, damaged, or incorrect upon delivery.

2. Damaged or Incorrect Items

If you receive an item that is:

• damaged

• spoiled upon opening

• incorrect

you must contact us within the same day of delivery and provide:

• order number

• clear photos

• description of the issue

Once verified, we will offer one of the following at our discretion:

• store credit

• refund to the original payment method

3. Freshness or Quality Concerns

If you have concerns regarding product freshness or quality,
you must notify us within the same day of delivery .

Products must be properly stored according to recommended storage conditions.
Claims made after this period may not be accepted.

4. Non-Returnable Situations

For food safety reasons, we do not accept returns if:

• the product was delivered in good condition

• the product has been opened or partially consumed

• spoilage occurred due to improper storage by the customer

5. Order Changes or Cancellations

Once an order is confirmed and payment is processed, it generally cannot be cancelled or modified.

If you contact us within 2 hours of placing the order, we will try to assist, but changes are not guaranteed.

6. Missing Items

If any item is missing from your order, please notify us within the same day of delivery (within 24 hours).

Once confirmed, we will provide either:

• a refund, or

• store credit

7. Delivery Responsibility

We are not responsible for spoilage or damage caused by:

• unattended deliveries

• incorrect delivery information provided by customers

8. Refund Method

Approved refunds will be processed via:

• the original payment method, or

• store credit

Processing time is typically 5–10 business days, depending on the payment provider.

Shipping Policy

BM Pure Shipping Policy

⸻

01｜Minimum Order for Delivery

• The minimum merchandise subtotal for delivery is S$100.

• Delivery is not available for orders with a merchandise subtotal below S$100.

02｜Delivery Fees

• Orders with a merchandise subtotal of S$100 or more but less than S$150 incur a flat delivery fee of S$10.

• Orders with a merchandise subtotal of S$150 or more qualify for free delivery.

⸻

Thank you for your understanding and support.

FAQ

🧊 Fresh & Frozen Products

We clearly indicate on each product page whether an item is fresh or frozen.

We strictly do not sell products that have been thawed and refrozen.

All items labeled as fresh have never been frozen. If you choose to freeze them for storage, most products can be kept frozen for approximately 3–6 months, depending on the product type.

🌿 Our Sourcing Standards

To ensure transparency and quality, our products are carefully selected under the following sourcing categories:

• Natural Pasture Farms (Hormone & Antibiotic-Free)

Most of our meat products come from natural pasture farms, where animals are raised without added hormones or antibiotics.

• Certified Organic (Selected Items)

Some products are certified organic. This will be clearly indicated on the product page where applicable.

• Global Premium Fruits (Selected for Quality & Taste)

Our fruits are sourced globally and selected based on natural flavor, freshness, and overall quality.

👉 The applicable sourcing category will be indicated on each product listing where relevant.